COVID-19 precautionary measures – for a holiday full of joy and relaxation
Skiing and winter sports in the fresh mountain air are known to be healthy for body and soul. Our skischool and rental team wants to make your holiday expereince as relaxed and safe as possible. Therefor we have put several measurses in place.
You can find the measurse below, which will be regularly updated in case of changes.
1. FLEXIBILE CANCELLATION CONDITIONS:
Book online now without risk and cancel free of charge up to 1 week before arrival. If the travel regulations are restricted shortly before arrival, no cancellation fee will be charged either.
2. PRIORITY FOR ONLINE BOOKING:
As part of our covid-19 measures we are establishing a two-tiered service system, where online customers get a preferred status.
3. EXTENDED OPENING HOURS:
In order to avoid crowds we are extending our opening hours in the evening on the main days of arrival. Please check our opening times online shortly before arrival (https://www.soelle.at/opening-times/)
4. SAFETY FIRST:
In compliance with the measures of the federal government and local authorities, there will be suitable preventive measures on site so that you can experience your skiing holiday with the greatest possible safety.
When entering our facilities, a face mask must be worn and a distance of at least one metre must be kept from people who do not live in the same household. The queuing areas are organised in such a way that a prescribed distance can be kept. Please wash your hands regularly. Hand disinfectant are available for you at important positions. Ski instructors always carry a bottle of hand disinfectant with them. In many places, information posters will remind you of these measures.
In all our ski school offices you will find trained staff who are always available to answer your questions.
MEASURES CONCERNING THE USE OF THE CABLE CAR FACILITIES AS PART OF THE SKI COURSE:
For the use of the cable car facilities (cable cars, chair lifts, …) the guidelines and rules for public transport apply. It is therefore necessary to wear a face mask suitable for winter sports during transport, as well as in the ticket office/station area and in the cable car buildings. Please follow the signs and loudspeaker announcements on site.
For safety reasons (Covid19 regulations) only half-day courses are offered. The kindergarten will not be open. Lunchtime childcare will probably be limited and will be possible under strict hygienic precautions.
Ski instructors travelling from abroad must present a negative SARS-COV2 test. Ski instructors and employees, must regularly take part in SARS-COV2 tests.
TEACHING AIDS, EQUIPMENT:
Ski school facilities, teaching aids, equipment, toys, etc. are disinfected and cleaned after use (several times a day).
Employees are trained and instructed in Corona safety measures and the guidelines and regulations.
REGULATIONS FOR ALL INDOOR AREAS:
A face mask must be worn for your own safety and for the safety of guests and staff. Regular ventilation, guest guidance systems, info corners and keeping the minimum distance contribute to indoor safety.
A face mask can be bought at all our locations.
COLLECTION OF GROUPS:
All meeting places will be marked and arranged as spaciously as possible. Courses are planned in such a way that large group gatherings can be avoided. Time schedules are optimised in order to distribute our guests in the best possible way. We ask parents to leave the facilities of the ski school during lessons and lunchtime supervision. The award ceremonies after the ski school race are held directly in the respective group.
GROUP SIZES IN SKI SCHOOL LESSONS:
In order to ensure that the safety distance is maintained, group sizes are limited to a maximum of 10 people. Group compositions made at the beginning of the course will be kept as long as possible.
FALLING BELOW THE MINIMUM DISTANCE:
If the minimum distance of one metre is not observed, e.g. if absolutely necessary assistance is provided during snow sports lessons, a face mask must be worn also outdoor.